Saint-Paul-de-Vence,

18 October 2005

Steve Arsenault, Director Passenger Services, Unisys Corporation organized the Customer Loyalty seminar from 12 to 14 October 2005 and reported:

“The recent Customer Loyalty seminar at UIMC was a great success. 37 customers and prospects from 22 airlines spent three days debating the future of customer loyalty among themselves and with 11 speakers.  The level of interaction among the guests was the highest I have seen at one of these events.”

Steve added  “The seminar was a great source of leads and competitive information for the Customer Loyalty Solution (CLS) program.  At least 4 of the leads have the potential to close in late 2005 or early 2006.  One airline executive, who is currently evaluating a CLS proposal, told us that this event has completely changed the way he thinks about Unisys.”

Steve praised UIMC with the following comment:
“Thanks to all at the Centre for their hard work and support – particularly Robin Martini for great audio-visual work and Josette Johnson for her overall support and always maintaining her sense of humor and good cheer.”

Today, October 18th, the New York Times has published an Article written by the keynote speaker of this seminar, Joe Sharkey, Columnist for the New York

Together with Steve Arsenault, UIMC is looking forward to another Customer Loyalty Seminar scheduled from 9th to 11th October 2006.