Right at the end of the Customer Loyalty Seminar on 14 October, Magali Olive, Global Strategic Partnership Manager, Virgin Altantic Airways delivered this hand-written poem to Josette Johnson, Seminar Manager in charge of this event at UIMC.

Hand-written poem by Magali Olive

An article on the Customer Loyalty Seminar from Steve Arsenault, Director Passenger Services, Unisys Corporation and organiser of the event is published separately