TIPSS 3

Contract Overview

The continuing emergence and rapid adoption of new technologies by the U.S. Federal Government strongly suggests that the nature of support services will not necessarily resemble those of prior years. The Total Information Processing Support Services –III (TIPSS-3) contract provides a wide array of services for the IRS, Department of the Treasury, Treasury Bureaus and other federal agencies. TIPSS-3 is a Multiple Agency Contract (MAC), and it is anticipated that this contract will be used to provide services that:

  • Go beyond maintaining the use of current hardware, operating systems and software
  • Advance the use of current systems; improve upon and streamline them; craft new applications and introduce new technologies as they emerge
  • Give expert assistance in configuring and managing computer hardware, software and networks, training customers and improving systems and network security
  • Provide comprehensive studies and solutions for system development
  • Fulfill requirements on short notice to provide rapid solutions
IT Services
  • Systems Design, Development, Implementation, and Customization
  • Database Design, Development, Implementation, and Customization
  • Requirements Analysis Support
  • Web-Site Development and Support
  • Optimization Support
  • Software Engineering and Integration Support
  • System Integration and Integration Testing Support
  • Object Oriented Methodology, Analysis, Design and Programming Support
  • Configuration Management
  • System Administration
  • Office Automation Support/Help Desk Support
  • Operations Management Support
  • Installation Support
  • Computer Operations
  • Personal Computer (PC) Technical Support
  • Technical Support
  • Hardware Support
  • Security Planning and Analysis Support
  • Analytical Support (Network Traffic and Trend Analysis)
  • System Design, Development, Implementation, Customization, and Maintenance
  • Electronic Data Interchange (EDI) Support
  • Telecommunications Software Development Support
  • Voice Mail Support (Support and Development)
  • Voice Recognition Systems Support
  • Interactive Voice Systems (Development and Support)
  • Local Area Network Design
  • Telecommunication Systems/Software Testing
  • Engineering and Integration Support
  • Local Area/Intranet Design Support
  • Internet Support
  • Call Center Support

Business Services

  • Work System Design and Implementation
  • Independent Validation and Verification Support
  • Technical Support for the Disabled
  • Configuration Management Support
  • Metrics Support, Including Quality Measures and Functional Point Analysis
  • Workload Analysis and Concept of Operation Support
  • Project Evaluation Support
  • Change Management and Transition Management Support
  • Business Process Re-Engineering Support
  • Project Management Support
  • Automated Tracking and Evaluation Tools Support
  • Process Analysis Support
  • Work System Design and Usability Labs Support
  • Performance Engineering
  • Quality Management
  • Risk and Threat Analysis
  • Privacy Planning and Analysis Support
  • Disaster Recovery, Continuity of Operation and Contingency Planning
  • Relocation, Installation and other Hardware Related Support
Security Services 
  • Computer Security Awareness and Training
  • Computer Security Incident Response
  • Computer Security Planning
  • Crypto Systems
  • Digital Signatures
  • Disaster Recovery, Continuity of Operations, and Contingency Planning
  • Hot-site and Cold-site Support Services including Hardware and Software
  • Independent Verification and Validation
  • Mainframe Automated Information Security Support
  • Public Key Infrastructure (PKI)
  • Quantitative Risk Analysis of Large Sensitive Systems
  • Security Certification and Accreditation
  • Security for Small Systems, Telecommunications, and Client Service
  • Software/Hardware Maintenance and /or Licensing
  • Systems Vulnerability Analysis/Assessment and Risk Assessment