Encore

Past Performance

The Unisys Team understands the global requirements and challenges of Encore. Our proven technical, administrative, and quality processes continue to deliver high-performance, low-risk and best-value solutions for Encore customers.  We have successfully provided comprehensive support for DISA/DITCO customers on DEIS I, DEIS II, and Encore since 1993. Unisys has received 50 ISO 9000 certifications to date, including the first certification, issued for a worldwide logistics support process. Unisys Technology Solutions Center has been externally evaluated at Level 3 of the SEI Capability Maturity Model (CMMI) for Software. We are the recipient of numerous quality awards for virtually every facet of our worldwide business operation.

 

Unisys Enterprise Solutions Delivery Experience Means Responsive, High-Performance, Low-Risk Global Support.

Unisys has proven experience providing innovative enterprise-wide solutions to technically challenging projects of similar size, scope, and complexity. Unisys generated the highest total contract revenues among the 6 DEIS-II prime contractors, delivering more than 170 Task Orders, at consistently high levels of client satisfaction. Under Encore, Unisys has continued our success.  As one of the top revenue producers, we have delivered over 120 task orders valued at over $450M in the first 4 years of the Encore contract.  Our 12 years of experience supporting DISA/DITCO customers has given us valuable experience integrating and migrating to the DoD’s Defense Information Infrastructure (DII,) Common Operating Environment (COE), and supporting implementation towards Joint Vision 2020, and the approved DoD Technical Architecture Framework for Information Management (TAFIM, standards, and guidelines).

 

Customer Satisfaction is the True Measure of Performance.

As a leading Encore revenue producer, Unisys excellent history with DEIS I, DEIS II, and Encore I, along with a strong track record with DITCO is unmatched. Our 12 years of experience under these contracts demonstrates and ensures that Unisys understands DISA’s mission and is committed to its accomplishment. Supporting over 120 task orders, Unisys has always received the highest past performance ratings under the Government’s Past Performance Information Management System demonstrating our ability to support any Encore task order requirement. We have successfully accomplished tasks across a broad range of agencies including the Air Force, Army, Navy, DLA, DISA, TRANSCOM, and the Executive Office of the President. 

 

Technical Approach

The Unisys Team’s comprehensive Information Technology skills and processes—coupled with our industry ‘best practices’ and change management expertise— minimize risks, promote quality solutions, and ensure customer satisfaction.  The processes and disciplines successfully implemented on DEIS I and II have now been more formally branded as part of a comprehensive Unisys process management tool. TEAMMethod, Unisys proven, flexible approach to information systems implementation is driven by the business needs of our clients capturing the most effective management techniques from our experience providing services and solutions for 50,000 clients. Our 3D Blueprinting methodology is the Unisys framework to assist the Government in extending net-centricity and interoperability across the DoD environment. 3D Blueprinting is a set of tools, methods, and a library of artifacts of organizational patterns, business process components, and technology implementation options that will allow DISA’s customers to build or modify systems, applications, infrastructure, and support mechanisms quickly and predictably. This repeatable, scaleable framework links Business Vision and Strategy to Business Process and the supporting IT Applications and Technology Infrastructure layers. Under 3D Blueprinting, changes in the business environment can be modeled and analyzed to understand their impacts of change across all four levels. The benefits of 3D Blueprinting to DISA and its customers include:

 

  • A net-centric environment built to meet enterprise objectives as well as technology improvements
  • High customer approval ratings derived from our proven methodology applied to customer issues by a partner who knows the customer and the stresses within the customer’s environment
  • Ability to model outcomes in real time, resulting in speedier solutions
  • Tangible deliverables produced by a team with clearly defined roles and responsibilities
  • Decision support for IT managers and mission leaders, enabling responsive, effective choices
  • Quick and accurate response to needs and concerns, based on technical capability and deep customer knowledge.

Management Approach

The dedicated Unisys Encore Program Management Office is staffed by experienced, in-place Unisys personnel—dedicated to monitor, coordinate, and administer the contract—and provide integrated management for activities of all project teams working under the contract. The Encore Program Manager is Mr. Jon Lee, who has managed both the DEIS and Encore programs.