TSA ITMS

Overview

The Transportation Security Administration protects the Nation's transportation systems to ensure freedom of movement for people and commerce.

 

Using the TSA's Information Technology Managed Services (ITMS) contract, Unisys and its team members will be delivering world class IT services that enable world-class transportation security. The Unisys Team’s performance-based approach couples our services and solutions to TSA’s achievement of its business goals and program objectives as shown below.

 

TSA Mission and Program Objectives How Our Solution Benefits TSA
TSA Mission Objectives/Legislative Mandates
  • Meet congressional mandates to stand up TSA organization
  • Improve safety and increase customer satisfaction of the traveling public
  • Implement world-class security with world-class customer service
  • Protect passengers, cargo, people, and physical assets at airports
  • Ensure public trust
  • Three top-tier leaders in customer service-driven, world-class IT and security services
  • Partners with experience assisting agencies in standing up new mission-focused organizations
  • Technology leaders in the transportation industry offering complete end-to-end capabilities including outsourcing, data center operations, enterprise solutions, seat management, and network infrastructure
Partnership Philosophy
  • Understand TSA’s business issues and opportunities
  • Share risks and responsibilities
  • Ensure products/services deliver business benefits
  • Work collaboratively with other contractors, agencies, and business partners
  • Resolve complexities and difficulties for mission critical systems/solutions
  • Dedicated PMO and Customer Advocate who will work with TSA to craft goals and objectives held to a mutually agreed upon timeline
  • Dedicated, co-located PMO space for TSA available in our Reston facility on Day 1 of the contract
  • Incentives and disincentives link Unisys rewards to TSA objectives—our SLAs are based on industry best practices, are comprehensive, and will enable us to monitor the level and quality of performance to achieve TSA’s business objectives
ITMS Program Objectives
  • Performance-based arrangement ensuring reliable secure IT services
  • Partner-focused working relationship with TSA
  • Apply IT to improve mission performance
  • Improved performance, reliability, security, and reduced cost
  • Contract arrangement that easily accommodates change
  • Highest level of service consistent with cost effectiveness
  • Provide an effective and efficient management information system
  • Effectively utilize subcontract and teaming arrangements including small businesses, etc.
  • Managed services solution using ISO 9000 certified processes will improve customer satisfaction, lower cost, and improve mission performance
  • Access to team’s resource base provides flexibility and readiness to respond quickly and efficiently
  • Our solution offers scalability to meet the immediate demands of ITMS stand up (red phase) and accommodate increased functionality required in white/blue phases
  • Centralized call center provides single point-of-contact for all TSA employees
  • Leverage commercial best practices to increase customer service and lower cost by applying repeatable processes
  • A subcontracting approach that fully utilizes small, SDB, women-owned, and disabled veteran-owned businesses